Boost Engagement with Our AI-Powered Chat Widget

Once we create your chatbot, we’ll provide you with a small snippet of code that you can easily add to your website or a specific web page—no coding required! Once you refresh the page, this snippet will enable the widget on your website.

Most websites place this code in the footer or header to ensure the chatbot appears across all pages. If you're using a website builder or CMS like WordPress, Shopify, or Wix, you can paste the code into the custom scripts or tracking section.

There are also many plugins and integrations available that can assist with installation, depending on your platform. If you need guidance, we’ll provide clear step-by-step instructions to help you set it up quickly and easily.

Yes, absolutely! Your chatbot is fully customizable, allowing you to update its style, tone, and interactions to better match your brand’s voice and customer needs.

We can add your company details, such as branding elements, custom greetings, and tailored messaging, to ensure the chatbot feels like an extension of your business.

If you’d like to make changes, simply reach out to us, and we’ll adjust the chatbot’s responses, messaging flow, or appearance as needed. In some cases, you may need to replace the code snippet on your website to apply major updates, but most minor adjustments will take effect automatically.

This ensures your chatbot evolves with your business and continues providing the best experience for your customers!

The chatbot continuously learns and improves based on interactions with customers. It uses machine learning algorithms to analyze conversations, recognize patterns, and refine its responses over time, making it smarter and more efficient.

Once you gain access to the chatbot app, we recommend monitoring its responses closely, especially in the early stages.

You’ll have tools within the app to review conversations and provide direct feedback on the chatbot’s accuracy. You can thumbs up or thumbs down individual responses to help fine-tune its learning process.

Additionally, if there are specific questions or topics you’d like the chatbot to handle better, you can reach out to us to update its knowledge base. Regular adjustments help ensure the chatbot provides the most relevant and accurate responses to your customers.

By actively engaging with the chatbot’s feedback system, you’ll help it evolve into a powerful, highly personalized customer support tool for your business.

Yes! At RSG, we handle all the AI training and customization in the backend to ensure your chatbot’s responses align perfectly with your brand’s tone, language, and customer service goals.

Our team will monitor interactions and continuously refine the AI based on your business needs. If you have specific preferences for how the chatbot should respond, we’ll work with you to fine-tune its messaging, ensuring it reflects your brand’s personality and provides a seamless customer experience.

If you'd like adjustments or have new requests, simply reach out to us—we’re here to make sure your AI chatbot delivers the best possible experience for your customers!

Removing the chatbot from your website is quick and easy. Here’s how you can do it based on how it was installed:

1. If you manually added the chatbot code – Simply delete the code snippet from your website’s header, footer, or custom script section. This will immediately remove the chatbot from your site.

2. If you installed it using a plugin or integration – Navigate to your plugin settings (e.g., in WordPress, Shopify, or Wix) and disable or remove the chatbot plugin. This prevents it from displaying without altering your website’s code.

3. If you need help – If you’re unsure where the code is placed or how it was integrated, we can provide guidance on where to locate and remove it from your platform.

Once removed, the chatbot will no longer appear on your site, but if you decide to reactivate it in the future, you can easily reinstall it using the provided code or plugin settings.

When a customer requests a live agent, our system triggers an automated notification to alert you via the mobile app. This ensures you never miss an opportunity to connect with a potential lead in real time.

Once notified, you can open the mobile app and interact directly with the customer in a one-on-one chat session, allowing for seamless communication and personalized support.

This setup ensures a smooth transition from AI to human assistance, providing your customers with fast, reliable service while keeping you informed and ready to engage when needed.

Absolutely! The chatbot can capture key customer details, such as name, email, and phone number, and automatically send them to your CRM.

All collected information is saved in the contact section of your CRM, allowing you to easily track and manage leads for follow-ups. This ensures that no potential customer is missed and makes it simple to nurture leads through automated workflows or direct outreach.

 If the chatbot doesn’t recognize a request, it will either ask for clarification or transfer the conversation to a live agent, ensuring the customer still gets the support they need.

Yes! The chatbot can be trained to send customers a booking link to your online calendar, allowing them to schedule appointments on their own. This ensures a frictionless booking process, reduces manual work, and helps you manage your schedule efficiently.

Note: If a customer wants to verify their booking details, the chatbot won’t be able to view that information. However, it can seamlessly connect them with a live agent who can assist with verifying and managing their appointment.

Not currently. At this time, the chatbot does not have the capability to track orders. However, it can guide customers on how to check their order status, such as directing them to your tracking page or connecting them with a live agent for assistance.

If order tracking integration becomes available in the future, we will notify users of this feature update.