Boost Engagement With Our AI-Powered Chat Widget

The chatbot continuously learns and improves based on interactions with customers. It uses machine learning algorithms to analyze conversations, recognize patterns, and refine its responses over time, making it more innovative and efficient.

Once you access the chatbot app, we recommend monitoring its responses closely, especially in the early stages.

You’ll have tools within the app to review conversations and provide direct feedback on the chatbot’s accuracy. You can thumbs up or down individual responses to help fine-tune the learning process.

Additionally, if there are specific questions or topics you’d like the chatbot to handle better, you can contact us to update its knowledge base. Regular adjustments help ensure the chatbot provides your customers the most relevant and accurate responses.

By actively engaging with the chatbot’s feedback system, you’ll help it evolve into a powerful, highly personalized customer support tool for your business.

Yes! At RSG, we handle all the AI training and customization in the backend to ensure your chatbot’s responses align perfectly with your brand’s tone, language, and customer service goals.

Our team will monitor interactions and refine the AI based on your business needs. Suppose you have specific preferences for how the chatbot should respond. In that case, we’ll work with you to fine-tune its messaging, ensuring it reflects your brand’s personality and provides a seamless customer experience.

If you'd like adjustments or have new requests, contact us—we’re here to ensure your AI chatbot delivers the best possible experience for your customers!

Removing the chatbot from your website is quick and easy. Here’s how you can do it based on how it was installed:

1. If you manually added the chatbot code, delete the code snippet from your website’s header, footer, or custom script section. This will immediately remove the chatbot from your site.

2. If you installed it using a plugin or integration, navigate to your plugin settings (e.g., in WordPress, Shopify, or Wix) and disable or remove the chatbot plugin. This prevents it from displaying without altering your website’s code.

3. If you need help – If you’re unsure where the code is placed or how it was integrated, we can guide you on locating and removing it from your platform.

Once removed, the chatbot will no longer appear on your site, but if you decide to reactivate it, you can easily reinstall it using the provided code or plugin settings.

When a customer requests a live agent, our system triggers an automated notification to alert you via the mobile app. This ensures you never miss an opportunity to connect with a potential lead in real time.

Once notified, you can open the mobile app and interact directly with the customer in a one-on-one chat, allowing easy communication and personalized support.

This setup makes it easy for you to transition from AI to human assistance, giving your customers fast, reliable service while keeping you informed and ready to engage.

Absolutely! The chatbot can capture key customer details, such as name, email, and phone number, and automatically send them to your CRM. You will get access to this CRM as part of your service.

All collected information is saved in the contact section of your CRM, allowing you to track and manage leads for follow-ups easily. This ensures that no potential customer is missed and makes it simple to nurture leads through automated workflows or direct outreach.

 If the chatbot doesn’t recognize a request, it will ask for clarification or transfer the conversation to a live agent, ensuring the customer still gets the support they need.

Yes! The chatbot can be trained to send customers a booking link to your online calendar, allowing them to schedule appointments independently. This ensures a frictionless booking process, reduces manual work, and helps you manage your schedule efficiently.

Note: If a customer wants to verify their booking details, the chatbot won’t be able to view that information. However, it can easily connect with a live agent who can assist with verifying and managing their appointment.

Not currently. At this time, the chatbot cannot track orders. However, it can guide customers on checking their order status, such as directing them to your tracking page or connecting them with a live agent for assistance.

If order tracking integration becomes available, we will notify users of this feature update.