Terms and Conditions

Updated 9/4/2024

We provide our clients with comprehensive digital marketing solutions through both subscription-based services and one-time service offerings. Our services include, but are not limited to, ongoing digital marketing strategies under subscription terms, as well as specialized campaigns available for a one-time fee.

By subscribing to our services or purchasing any of our one-time service offerings, you agree to be bound by these Terms and Conditions (“Terms”). You hereby consent to adhere to the stipulated terms and conditions as outlined herein. Please ensure you read them carefully before engaging with our services.

Communication

By using our services, you consent to receive communications from us via text message and email. These communications may include important updates, account information, billing notifications, service notices, marketing materials, and requests for a two-step verification code to implement certain services. It is your responsibility to provide accurate contact information and ensure that you can receive these communications.

You may opt out of marketing messages at any time; however, essential service-related communications, including billing notifications, will continue to be sent as required.

Services Offered

We provide a range of subscription-based and one time fee digital marketing services, including search engine optimization (SEO), email marketing packages, AI chatbots, and AI conversational training for businesses. 

No Guarantee of Marketing Success

While our services, packages, and products are designed to help grow your business, we cannot guarantee specific marketing outcomes or success. Marketing is just one piece of a larger business strategy, and factors such as market conditions, economic downturns, product quality, and other external influences may impact your results. By using our services, you acknowledge that success is dependent on a variety of factors beyond our control, and we are not responsible for any lack of success or business growth as a result of these factors.

User Accounts and Responsibilities

Account Creation:
To access our services, you are required to register for an account. During the onboarding process, you must provide accurate, current, and complete information and ensure it remains up-to-date.

Reisinger Strategies Group takes no responsibility for any unethical or illegal marketing actions or tactics conducted by the account holder or users added to the account. This includes, but is not limited to, sending marketing messages outside regulated hours, failing to obtain proper consent, or engaging in misleading or non-compliant marketing practices. The account holder is solely responsible for ensuring compliance with all applicable laws. If you become aware of any security breach or unauthorized account use, please notify us immediately.

Compliance with Laws

All clients and account users are required to comply with the marketing laws and regulations applicable in their jurisdiction. It is the user’s responsibility to ensure that their use of our services meets all relevant legal standards. We are not liable for any misuse or non-compliance with such laws.

Intellectual Property

The services we offer, including our branding, customizations, and all materials we provide (such as data, graphics, and information), are the proprietary property of Reisinger Strategies Group or our licensors. The underlying software is used under a licensed agreement and remains the property of its respective owner. All materials are protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution of any proprietary content is strictly prohibited.

Service Availability and Software Dependency

Certain services provided by Reisinger Strategies Group are native to our software platform, including but not limited to websites, templates, forms, phone numbers, and other integrated features. Please be aware that if you choose to terminate your subscription or cease services with Reisinger Strategies Group, you may lose access to these services.

These services are specifically designed to function within our platform and may not be transferable or exportable to other systems or software. It is your responsibility to reach out to us at [email protected] before deciding to cancel your subscription in order to clarify which services or data may no longer be accessible upon termination.

By continuing to use our services, you acknowledge and accept that the loss of access to certain services may occur upon the termination of your relationship with Reisinger Strategies Group, and that we are not responsible for providing alternative solutions outside our platform.

Messaging and Voice Calling Rates:

  • Emails: $0.7 per 1,000 emails
  • Email Validations: $2.50 per 1,000 validations
  • SMS: $0.0079 per segment
  • MMS: $0.0200 per segment

Voice Call Rates (US and Canada):

  • Outbound Calls: $0.0140 per minute (from local and toll-free numbers)
  • Inbound Calls:
    • $0.0085 per minute (to local numbers)
    • $0.0220 per minute (to toll-free numbers)

LC Premium Actions: $0.01 per execution.

These rates apply within the US and Canada. Additional charges may apply for services outside these regions.

Messaging Ramp-Up Model and Understanding the Process

Reisinger Strategies Group utilizes a Ramp-Up Model to carefully manage the gradual increase in email and SMS sending capacities. This strategic approach is essential for building and maintaining a strong domain reputation, reducing the risk of spam filters, and ensuring that your messages reach their intended recipients.

We understand that this process may be frustrating for businesses expecting to send large volumes of emails and SMS messages from the start. However, this gradual approach is designed to protect your business from compliance issues and optimize deliverability. By avoiding sudden spikes in sending volume, we help ensure long-term success with your campaigns. We ask for your patience during this process, as it ultimately leads to more effective communication and better results over time.

Email Scaling Model Overview:

Our new sub-accounts follow an 8-stage scaling model designed to gradually improve the sender’s domain reputation. This structured approach enhances email deliverability and ensures emails reach recipients’ inboxes, reducing the risk of being flagged as spam or landing in junk folders.

Email Sending Limits:
Each stage in the scaling model imposes specific sending limits, which gradually increase

Email sending limits

Notes:

  • The daily limit resets at midnight UTC.
  • Limits for Shared Domains start at 250 and can extend to 15,000 emails per day. For higher limits, a transition to a Dedicated Sending Domain is required.
  • Limits for Dedicated Domains start at 250 and can extend to 450,000 daily emails.

SMS Scaling Model Overview:

All new sub-accounts will adhere to an 8-stage SMS capacity scaling model. The limits per stage are outlined in the following table:

SMS Sending Limits

Usage and Advancement Rules:

  • Initial Stage: Every sub-account begins at Stage 1 and can send up to 100 SMS messages within 24 hours.
  • Progression: To advance to the next stage, a sub-account must reach its current SMS cap within one day.
  • Cool-off Period: Upon reaching the SMS cap, sending capabilities are temporarily suspended for 24 hours. This pause is a security measure, ensuring responsible usage and preventing spam.
  • Continuation: The account is reactivated once the cool-off period concludes, allowing for higher volume dispatch at the next stage’s cap. This pattern continues until Stage 8.

This model activates not upon account creation but from the first successful SMS dispatch. This structured approach allows for the controlled expansion of SMS capabilities, supporting operational scaling and compliance with best practices.

For further information, please get in touch with us at [email protected]

Email List Compliance

By providing email lists for marketing campaigns, you agree to the following terms to ensure compliance with legal and ethical standards:

Permissible Email Lists:
All email lists provided to Reisinger Strategies Group for marketing purposes must consist of contacts who have explicitly consented to receive marketing communications from you within the past one (1) year. Consent should be obtained through verifiable opt-in processes, such as signing up via a form, checking a consent box, or providing written or digital confirmation (e.g., email confirmation).

Word of mouth is not considered valid consent and will not be accepted.

Prohibited Lists:
Providing bought, rented, or otherwise unethically obtained email lists is strictly prohibited. Any email list that lacks clear, verifiable consent, or is acquired through illegal or unethical means, will be considered a breach of these terms.

Consequences of Non-Compliance:
In the event that you provide an email list that violates these terms, Reisinger Strategies Group reserves the right to:

  • Suspend or terminate your account without refund.
  • Seek legal action if your actions result in reputational damage or legal consequences for our agency.
  • Report non-compliance to relevant regulatory authorities.

Recommendation:
It is strongly recommended that you seek explicit consent from your contacts through legally recognized methods to protect both your business and ours from legal repercussions related to unsolicited communications.

By using our email marketing services, you acknowledge and agree to adhere to these guidelines and take full responsibility for the legality and ethical sourcing of your email lists.

SMS Marketing Compliance

By using our SMS marketing services, you agree to comply with all applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA) and A2P (Application-to-Person) messaging compliance standards.

Consent and Opt-In Requirements

In order to send SMS messages to recipients, explicit consent must be obtained through a verifiable opt-in process. SMS messages can only be sent to individuals who have actively opted in through a digital form, such as a sign-up form placed on your website, and have agreed to receive communications from your business. The opt-in must clearly explain the nature of the messages the recipient will receive, including promotional or informational content.

  • Verbal consent or simply having a phone number on file does not constitute sufficient legal consent under TCPA regulations.
  • You, as the business owner, are responsible for providing proof of consent if required.
  • We reserve the right to refuse to send SMS messages to any individual for whom valid proof of consent cannot be provided.

Prohibited Conduct

You agree not to send SMS marketing messages to any individual who has not provided explicit, documented consent through an appropriate opt-in mechanism. Violating these consent requirements can result in penalties, including suspension or termination of services, and you may be held responsible for any legal consequences arising from non-compliance.

Compliance Responsibility

While we assist in ensuring your compliance by offering tools such as opt-in forms and tracking mechanisms, it is ultimately your responsibility as the business owner to ensure that all recipients of your SMS campaigns have provided appropriate consent. By using our services, you agree to indemnify and hold Reisinger Strategies Group harmless from any claims, damages, or fines resulting from non-compliance with these regulations.

Revocation of Consent

Recipients must be able to revoke their consent to receive SMS messages at any time. You are responsible for ensuring that any opt-out requests are processed promptly and that no further SMS communications are sent to individuals who have withdrawn their consent.

Overdue Payments

If your credit card company declines or refuses payment for purchased services, we reserve the right to suspend or terminate your access to the platform and services. You will be responsible for any overdue fees and other charges incurred, including third-party chargeback fees or penalties, using payment methods we deem acceptable. Should legal action be required to collect unpaid balances, you agree to reimburse us for all costs incurred in recovering these amounts, including attorney fees and other legal expenses.

Account Suspension and Deletion Due to Non-Payment

Suspension of Services:
If payment for your subscription is not received by the due date, your account will be temporarily paused. During this pause, you will not have access to the services provided. This standard measure allows you time to resolve any payment issues. During the suspension, features such as conversational AI, chatbots, email marketing campaigns, and search engine optimization services, may be temporarily paused until payment is received.

Grace Period:
After your account is paused, you will have 30 days to settle any outstanding balances. During this time, we encourage you to contact our customer support team to resolve any billing issues or concerns you may have. Our team is available to assist you with questions about your payment or subscription, ensuring a smooth resolution.

Account Deletion:
If payment is not received within 30 days of the due date and no communication has been made regarding your payment status, your account will be permanently deleted from our systems. Please note that account deletion is irreversible and will result in the permanent loss of all data, settings, and access to services associated with your account.

Reactivation:
Reactivation is not automatically available if your account has been deleted due to non-payment. In such cases, you will need to create a new account, and any data or customizations from the deleted account will not be recoverable.

Communication:
We will contact you via the email or phone number associated with your account regarding any payment issues. This ensures you are fully informed about your account status and helps avoid unintentional service interruptions. Please ensure your contact information is up-to-date to receive important notifications.

Responsibility:
You are responsible for keeping your contact information up-to-date to ensure you receive timely notices regarding your subscription and payment status. Failure to maintain accurate contact details may result in missed communications and potential service interruptions.

Governing Law

These Terms will be governed by and interpreted by the laws of your state/country. You submit to the non-exclusive jurisdiction of the state and federal courts located in your state/country to resolve any disputes.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide at least 30 days’ notice before any new terms take effect. Continued use of our services after such changes shall be considered your consent.

Privacy Policy

For information on how we collect, use, and protect your data, please refer to our Privacy Page.

If you have questions or concerns about these Terms, please contact us at [email protected]